Shipping policy

Shipping Policy

At JENZI JEWELS, every piece of jewelry is carefully crafted with precision and attention to detail. Since most of our jewelry is made to order, please review the following shipping information.

Order Processing Time

All our jewelry is made to order. Once your order is confirmed, our craftsmen begin creating your piece.

• Processing / Manufacturing Time: 8–10 business days

During this period, your jewelry is carefully crafted, polished, and quality-checked to ensure it meets our high standards.

Shipping & Delivery Time

Once your order is completed, it will be securely packaged and shipped.

• Estimated Shipping Time: 7–10 business days

Delivery time may vary depending on the destination country, customs clearance, and courier services.

Free Shipping

JENZI JEWELS offers free worldwide shipping on all orders.

Your jewelry will be shipped using a reliable courier service with secure packaging to ensure safe delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or message so you can monitor your delivery status.

Customs & Import Duties

For international shipments, customs duties, taxes, or import charges may apply depending on your country's regulations. These charges are the responsibility of the customer.

Delays

While we strive to deliver your order on time, shipping delays may occasionally occur due to factors beyond our control such as:

• Customs clearance
• Courier delays
• Holidays or weather conditions

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout. JENZI JEWELS is not responsible for delays or lost packages due to incorrect address details.

Contact Us

If you have any questions about your order or shipping, please contact us:

Phone: +1 (519) 781-2872
Website: www.jenzijewels.com